MAINTENANCE AND
SUPPORT
Make your small business more productive with the right IT network maintenance and support services.
You've got the right tools in place. Now how to keep them working consistently?
Organizations are often overwhelmed by the challenges of managing their IT assets. Most organizations have a mix of old and new equipment and software in their inventory that changes constantly as a result of upgrades, repairs, and refurbishments.
An asset management solution provides an automated set of processes that updates a centralized IT asset repository whenever one of its processes (procurement, leasing, upgrades, IMACs, repairs, etc.) is initiated. As a result, IT managers and business operators are able to manage their inventory proactively to optimize the return on their IT investments.
Trust our IT support services for businesses, we own the knowledge and the advanced technology to manage problems and get your system up and running with minimal downtime and impact on your business operations.
Anywhere in Canada, All the Time
Boost your business productivity as we deploy the right on-site experts for IT support and network solutions and across the country or remotely whenever you need us.
Free Your Resources
Let your key-resources work on value-added projects and tasks while our IT support experts take care of the day-to-day support and on-going maintenance.
WHAT'S INCLUDED IN
Our IT Maintenance and Support Services
Break-Fix and Maintenance
Get the best advice and pricing on all your hardware needs. From workstations and network equipment, to servers licenses
Helpdesk Services
As Enterprise Tier Microsoft partners, we will leverage the best cloud solutions for your business needs.
Warranty Services
Ensure data integrity and security for business with faster recovery with our tailored data cloud solutions.
24/7 IT Support
Get the best advice and pricing on all your hardware needs. From workstations and network equipment, to servers licenses
Move and Relocation
As Enterprise Tier Microsoft partners, we will leverage the best cloud solutions for your business needs.
Contractual Services
Ensure data integrity and security for business with faster recovery with our tailored data cloud solutions.
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Our Services
Our managed IT services provide your business with complete peace of mind as our team of professionals take care of monitoring, managing, maintaining, and maximizing your IT assets for you.
Managing
Our support team continuously maintains your hardware and software with recent patches and updates and remain available to remotely support your team. Whether it’s a staffing change, ‘how-to’ question, or troublesome error message, we’ll be here ready to assist you.
Monitoring
We monitor your IT assets in real-time with strategic alerts that help our team ensure your IT investments are stable and available for use by your business. A fire department without smoke alarms can only reply once they see smoke in the distance, our advanced monitors help us catch those fires before they have even begun.
Maintaining
It is a major challenge to stay on top of everything going on in a network. Protocols change, updates are required, new concerns need to be addressed as they arise. It’s a major time sink. Instead of struggling through it yourself, we manage and adjust your IT assets proactively to ensure optimal performance and security, providing you and your business with complete peace of mind.
Maximizing
We help you get the most out of our IT assets by making sure they are always running optimally and according to the best standards of the industry. This performance tuning can help your business squeeze that little bit extra out of what it already has and take advantage of new technologies as they become available.
Local
Expertise
MicroAge offers innovative, reliable, flexible and cost-effective solutions that are entirely tailored to simplify and update your computing environment. MicroAge offers customized solutions designed to help you achieve your goals and improve your business performance..
About Us
"Achieve a higher degree of productivity through the effective use of properly implemented technology."
Daniel Spenst, President
Our History
MicroAge Chilliwack, formerly Spenst Technologies, is a proud member of the MicroAge network and the operator of the brand in the Fraser Valley region. We have been providing local businesses with affordable solutions and exceptional support since 2013. In doing so we have enabled these businesses to achieve a higher degree of productivity through the effective use of properly implemented technology.
Our Blogs
Quick Fix for Windows 11
Here’s how to fix that Windows 11 File Explorer glitch
If you've installed version 24H2 of Windows 11 for your business, you might have noticed an annoying glitch in File Explorer.
File Explorer is that familiar window you use to browse your files and folders. Normally, it’s straightforward – but some people are running into issues with the “See more” menu after downloading this update.
The menu, which is marked by three little dots, usually pops up below your mouse cursor, giving you options like “Select All” or “View Properties”.
But thanks to a recent bug, the “See more” menu is flying up to the top of the screen, often disappearing out of sight. And if you’re using File Explorer in full-screen mode, some menu options might not even be visible.
Frustrating, to say the least.
Luckily, there’s a simple workaround: Just make sure you’re running File Explorer in windowed mode where it shares the screen with other applications. To do this, click the square icon in the top-right corner (next to the “X” you’d click to close it).
You can then resize the File Explorer window, allowing you to use the “See more” menu, even if it’s still misbehaving.
The good news is that Microsoft are aware of the problem. They’re working on a fix.
Little glitches like this can be a nuisance when you and your team are trying to get things done.
Can we help you squeeze more productivity out of your applications? Get in touch.
Contact Us
CHILLIWACK
As service providers to more than 300 companies, the dedicated professionals at MicroAge are second to none when it comes to managed services. By improving efficiency, cutting costs and reducing downtime, we can help you achieve your business goals!
1-844-773-5753
#203 - 46167 Yale Rd, Chilliwack, BC Canada V2P 2P2
Monday - Friday, 8:00 am - 5:00 pm
Frequently Asked Questions
Q:
Is your company local, or do you provide services throughout B.C.?
While our main office is located in Chilliwack, we have technicians located all around. As such, we do provide services throughout the province and even to further locations across Canada. As Mr. White once told 007, "We have people everywhere," and we can ensure that your needs are met regardless of location.
Q:
Do you offer different levels of support?
Absolutely! We have various support plans tailored to your needs, from basic to premium packages. Some organizations need everything and the kitchen sink too! Others maybe just need a good deal on a laptop, or a couple of Microsoft licenses. We make sure to adjust everything for you on our side of the coin so that you can continue to operate your business in a way that best serves you and your team.
Q:
Do you offer both hardware and software solutions?
Yes, we offer a wide range of hardware and software solutions tailored to your business needs. Our services encompass IT consulting, network management, cybersecurity, software development, cloud solutions, and more. Even if there is a certain product or service that we don't typically provide, you can still bet that we'll know the best way to contact the organization that does!
Q:
What information do you need from us to begin?
We'll need details about your project goals, requirements, and any existing systems in place. Often times it can be a little overwhelming to distill what an organization's needs are. This is why we recommend booking a free consultation with us so that we can lead you down the best path by asking the right questions. Never fear, MicroAge is here!
Contact Us
1-844-773-6788
#200 - 45896 Alexander Ave, Chilliwack, BC, Canada V2P 1L5
Monday - Friday, 8:00 am - 5:00 pm
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